Overview
Looking for full-time work (8 hours/day)
at $11.35/hour ($2,181.82/month)
High school diploma
Last Active
June 28th, 2026 (yesterday)
Member Since
May 13th, 2026
Profile Description
Results-driven Business Analytics & Operations Leader with 21+ years of experience across contact center operations, technical support, and data-driven process improvement. Proven track record in delivering measurable impact through advanced analytics, automation, and continuous improvement methodologies (DMAIC, Six Sigma).
Expert in translating complex operational and financial data into actionable insights that improve customer experience, efficiency, and profitability. Strong background in workforce management, service delivery, stakeholder engagement, and cross-functional leadership.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Office and Administration » Microsoft Excel
Experience: 10+ years
I can do advanced analytics, pivot tables, automation, VBA, queries, reports, interactive dashboards with this tool.
Office and Administration » Data analysis » Data Visualization
Experience: 10+ years
Other Skills
Project Management
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 10+ years
Office and Administration » Data Analytics
Experience: 10+ years
Project Management » Process Improvement
Experience: 10+ years
Office and Administration » Leadership
Experience: 10+ years
Office and Administration » Power BI
Experience: 2 - 5 years
I have working knowledge with this tool since we were also using this to create dashboards when I was with TTEC.
Human Resources » Workforce Management
Experience: 5 - 10 years
Software » Network Administration » Network Troubleshooting
Experience: 5 - 10 years
Web Programming » Python
Experience: Less than 6 months
I am new to this and have introductory exposure only, this was one of the last tools I was studying before leaving my corporate job. I had enrolled in Google's Data Analytics Professional certificate at the time specifically to learn this.
Software » Data Engineering » R
Experience: Less than 6 months
I am new to this and have introductory exposure only, this was one of the last tools I was studying before leaving my corporate job. I had enrolled in Google's Data Analytics Professional certificate at the time specifically to learn this.
I am new to this and have foundational knowledge only, this was one of the last tools I was studying before leaving my corporate job. I had enrolled in Google's Data Analytics Professional certificate at the time specifically to learn this.
Office and Administration » Data Analytics » Tableau
Experience: Less than 6 months
I am new to this and have basic familiarity only, this was one of the last tools I was studying before leaving my corporate job. I had enrolled in Google's Data Analytics Professional certificate at the time specifically to learn this.
Basic Information
- Age
- 47
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Parañaque, Manila
- Tests Taken
- IQ
- Score: 119
- DISC
- Dominance: 36
- Influence: 9
- Steadiness: 22
- Compliance: 33
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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