Business Development and Call Center Operations Expert with extensive experience

Experienced Call Center Operations Manager with extensive background in building, managing, and scaling BPO and customer support operations. Since 2011, I have worked in customer service, sales support, retention, and technical support campaigns, handling both client relations and day-to-day operational management. As a business owner and operations leader, I successfully grew a call center operation from a small startup team to more than 200 employees. I was directly involved in recruitment, training, KPI management, performance monitoring, quality assurance, workforce coordination, and client communication to ensure high service standards and operational efficiency. I have experience managing inbound and outbound support teams, implementing workflows and processes, improving customer satisfaction, and helping clients achieve their business goals through effective team leadership and operational strategies. Areas of Expertise: Call Center Operations Management Team Leadership & Staff Development Customer Service Operations Sales & Retention Campaigns Technical Support Management KPI & Performance Management Quality Assurance Client Relationship Management Process Improvement Workforce & Scheduling Coordination Recruitment & Training Remote Team Management I am highly adaptable, results-oriented, and experienced in handling both startup and large-scale BPO operations while maintaining professionalism, efficiency, and strong customer service standards.