Freight Virtual Assistant / Customer Support & Admin Tasks

As an Inbound Sales Representative, my primary role was to handle incoming customer inquiries, understand customer needs, and recommend products or services that best matched their requirements. I was responsible for building rapport with customers, answering questions, addressing concerns, and guiding them through the purchasing process to achieve sales goals while delivering an excellent customer experience.

I am a customer service and operations professional with over 17 years of experience in customer support, retail management, procurement,shipment tracking and team leadership.

I have over 4 years of team leadership experience in the BPO industry. As an Escalation Lead at Alorica from May 2021 to June 2024, I provided guidance and support to customer service representatives handling escalated cases, monitored performance, coordinated with multiple departments, and ensured timely resolution of complex customer concerns while maintaining high customer satisfaction.

As an Outbound Sales Representative, my primary role was to proactively contact potential and existing customers to generate sales opportunities, promote products or services, and build long-term customer relationships. I was responsible for understanding customer needs, presenting solutions, handling objections, and guiding customers through the sales process to achieve individual and team targets.

I worked as an Escalation Lead, handling customer concerns, shipment tracking, and issue resolution. I am highly organized, detail-oriented, and passionate about providing excellent service.