Customer Experience & Support | Virtual Marketing Assistant | Short-Term Rental

Maintains CRM systems — contact records, pipeline tracking, and reporting, for marketing clients and property operations. Experienced across multiple platforms including Salesforce, Siebel, Zipleads, Zen Planner, Hostify, and Tokeet.

Inbox management | Calendar management | Data entry | CRM | Google Workspace | MS Office Suite| Asana / Trello | Report preparation | Process improvement | SOP documentation | QA monitoring | Team coordination

Monitoring and evaluating service quality against SOPs and compliance standards, coaching teams on improvement areas. Experienced turning customer feedback into structured process recommendations and preparing quality performance reports for management review.

Experienced in setting up and managing email marketing campaigns for international clients, including building automated email sequences aligned with client goals and timelines. Skilled in coordinating campaign setup within CRM systems — keeping contact records, pipeline stages, and reporting accurate so email workflows run smoothly. Comfortable translating a client's marketing objectives into a working email sequence, from initial setup through to monitoring performance. Used to managing this work independently and communicating clearly with clients across different time zones.

Airbnb | Booking.com | Vrbo | Hostify | Tokeet | Guest communication | Listing optimization | Calendar coordination | Review management | Escalation handling | Customer support

I build and optimize landing pages and basic sales funnels to support lead generation and conversion goals. I set up landing pages, configure lead capture forms, and connect them to email automations and CRM pipelines. I also create digital assets (PDFs, slide decks) that support the overall funnel flow. I'm comfortable working with funnel builders and page editors, following brand guidelines, and coordinating with clients to make sure everything is aligned before going live.

Landing pages | Sales funnels | Email campaigns | Email automations | Social media scheduling | Lead nurturing | Forms & surveys | Calendar booking setup | Digital asset creation | CRM pipeline tracking | Marketing metrics

Manages and schedules social media content across platforms to support brand awareness and audience engagement for international clients. Experienced creating digital marketing assets (graphics, slide decks, PDFs) aligned with client brand guidelines, and coordinating content timelines alongside broader campaign and CRM work.