Philippe
• UCaaS & Cloud Voice (Masergy UCaaS, Comcast Business Voice, Teams Phone) •
Verified
Overview
Looking for any work (8 hours/day)
at $6.60/hour ($1,272.74/month)
Bachelor's degree
Last Active
June 23rd, 2026 (yesterday)
Member Since
May 10th, 2026
Profile Description
Telecommunications and Unified Communications professional with 17 years of combined experience, including 8 years supporting Masergy and Comcast UCaaS platforms and 9 years providing technical support for Telstra services. Strong expertise in cloud voice, VoIP, SIP, enterprise telephony, and customer-facing technical support. Proven ability to resolve complex issues, meet SLA targets, and consistently deliver high customer satisfaction.
Top Skills
Customer Support » Technical Support
Experience: 10+ years
• Provided technical support for Masergy and Comcast Business UCaaS and cloud voice solutions • Troubleshot VoIP and SIP-related issues including one-way audio, jitter, latency, dropped calls, and signaling failures • Managed user provisioning, licensing, call routing, auto attendants, call queues, and hunt groups • Supported number porting, service activations, and customer onboarding • Handled escalations and collaborated with Tier 2/3 engineering, network, and backend teams • Ensured compliance with SLAs and KPIs in high-volume support environments • Delivered frontline and advanced technical support for Telstra consumer and enterprise services • Supported broadband (ADSL/Cable/Wireless) • Diagnosed connectivity and performance-related issues • Performed fault isolation, service restoration, and proper escalation handling • Coordinated with Telstra internal teams and field technicians to resolve outages • Educated customers on service usage, configurations, and best practices
Other Skills
Basic Information
- Age
- 45
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Marikina, METRO MANILA
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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