Customer Service Representative

Provided customer service and technical support for customers in a fast-paced call center environment. Assisted customers with technical troubleshooting, billing concerns, account inquiries, service adjustments, appointment scheduling, order processing, and customer escalations while maintaining professionalism and empathy. Experienced in handling different types of U.S.-based customers by providing clear communication, solution-oriented support, and positive customer experiences. Skilled in CRM systems, Salesforce, email handling, multitasking, problem-solving, and navigating multiple tools and systems efficiently while meeting performance and customer service expectations.

Provided administrative support during internship by handling data entry, organizing and maintaining documents, updating records, managing files, and assisting with office-related tasks. Demonstrated strong attention to detail, organization, multitasking, and communication skills while supporting daily operations in a professional work environment. Experienced in using Microsoft Office, Google Workspace, email handling, and basic office systems to ensure accurate and efficient workflow.

Experienced in using CRM systems in a fast-paced AT&T telco customer service environment to manage customer accounts, document interactions, process service requests, update account information, schedule appointments, handle billing concerns, and track customer issues efficiently while providing quality customer support.