Creative Virtual Assistant | Social Media Management

For nearly 5 years, I have been involved in social media content creation focused on short-form videos, audience engagement, and digital content development for platforms such as TikTok, Instagram, and Facebook. I have experience editing engaging video content using CapCut and Adobe Premiere Pro, creating graphics and visual materials through Canva, and following social media trends to improve engagement and content performance. I also have experience organizing content ideas, writing captions, maintaining consistent posting, and understanding what type of content connects with online audiences. Over the years, I continuously developed my creative, editing, and communication skills while staying updated with evolving social media trends and digital content strategies.

I worked for 2 years as a Customer Service Representative supporting US-based clients in a fast-paced, high-volume environment. I handled customer inquiries through email, chat, and phone, assisting with billing concerns, account management, and issue resolution across multiple accounts. I also worked with insurance-related accounts, including car insurance, where I managed billing questions, policy updates, and endorsements. This required strong attention to detail, accuracy, and the ability to follow procedures while handling sensitive customer information. Through this experience, I developed strong communication skills, problem-solving abilities, and the discipline to stay organized and efficient while maintaining a positive customer experience under pressure.

Experienced in creating and editing short-form videos for social media platforms such as TikTok, Instagram, and Facebook. Skilled in producing engaging content, transitions, captions, and visual edits using multimedia editing tools.

Experienced in using Canva to create social media graphics, presentations, promotional materials, and visual content for digital platforms. Skilled in designing clean and engaging layouts for online engagement and branding.

Experienced in using CapCut to edit short-form videos for TikTok, Instagram Reels, endorsements, and social media content. Skilled in transitions, captions, effects, audio syncing, and engaging video storytelling.