Logistics & Customer Support Specialist

​I believe that great customer service is built on accuracy and follow-through. During my time with LBC Express and TELUS International, I focused on mastering the details of order tracking and customer information management to ensure every digital interaction was handled correctly the first time. ​I am a specialist in non-voice support who takes pride in maintaining a 99?curacy rate and 100% follow-up compliance. My goal is always to provide clear, precise resolutions that save the company time and keep the customer’s trust. I’m looking to bring this same level of dedication and technical precision to your team.

I view order processing as the backbone of a successful customer journey. My experience is built on managing complex tracking and information systems at LBC Express, a leading local logistics company, and providing high-level support at TELUS International. ​I specialize in non-voice digital operations, where I consistently maintain a 99?curacy rate to ensure that every order and data adjustment is correct the first time. My approach is to combine speed with strict 100% follow-up compliance, reducing errors and building trust through reliable execution. I am eager to apply this same level of detail-oriented support to help your team maintain efficient and accurate workflows.

​Logistics coordination is about ensuring the right information gets to the right place at the right time. My experience is grounded in the local logistics operations at LBC Express, where I specialized in digital associate tasks like order tracking and information management. ​By combining that practical background with my non-voice support experience at TELUS International, I maintain a 99?curacy rate in coordinating shipments and resolving customer concerns. I focus on 100% follow-up compliance to prevent delays and ensure every workflow is completed with precision. I am ready to use this focus on accuracy to help your team manage efficient and reliable logistics operations.