Reginald
Customer Service & Quality Assurance Professional
Verified
Overview
Looking for any work (8 hours/day)
at $3.78/hour ($727.26/month)
Bachelor's degree
Last Active
June 25th, 2026 (2 days ago)
Member Since
May 7th, 2026
Profile Description
Dedicated Customer Service and Quality Assurance Professional with over 15 years of experience in customer support, escalations, retention, and quality monitoring. Experienced in coaching agents, conducting call evaluations, facilitating training, and analyzing performance metrics to improve service quality and customer satisfaction. Skilled in handling phone,
Top Skills
Customer Support
Experience: 10+ years
Communicated with customers via phone, chat, and email, providing timely and accurate updates on handled accounts to ensure clear and effective communication.
Customer Support » Sales Support » Account Retention
Experience: 10+ years
Worked as part of the Escalation and Retention Team, handling escalated customer concerns, providing effective retention solutions, managing chargeback-related cases, and sharing constructive feedback with team leaders and managers.
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Monitored calls and coached agents as needed, shared key updates, participated in agent calibration through call simulations and training sessions, and facilitated product training for newly hired employees. Tracked and analyzed performance metrics at both team and individual levels, provided regular account updates, and recommended innovative strategies to improve customer service quality and overall client satisfaction.
Other Skills
Basic Information
- Age
- 41
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Manila
- Tests Taken
- IQ
- Score: 97
- Government ID
- Sign Up with Pro Account to View
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