Customer Service & Realestate VA|over 10yrs experience in client handling and op

I use Facebook marketing to promote real estate properties, attract potential buyers, and generate leads through organic content, boosted posts, and audience engagement.

* Manage and organize inbox (Gmail/Outlook) * Respond to customer inquiries (professional & friendly tone) * Sort, label, and prioritize emails * Handle follow-ups and ensure no message is missed * Create canned responses / templates for faster workflow * Escalate urgent concerns when needed I’m detail-oriented, organized, and proactive and I make sure every email is handled properly so you can focus on growing your business.

Assisted clients in purchasing properties, handled inquiries, and guided them through the buying process from initial inquiry to closing.

I have experience working in the freight forwarding industry, where I assisted in coordinating shipments, tracking cargo, and ensuring smooth delivery operations. My responsibilities included: * Coordinating with clients, carriers, and suppliers * Monitoring shipment status and updating customers * Handling documentation for import/export processes * Resolving delivery issues and delays * Ensuring accurate and timely communication I am highly organized, detail-oriented, and experienced in managing time-sensitive tasks while maintaining clear communication with clients.

As a real estate agent, I use social media as a marketing tool to generate leads and build trust with potential clients. I create engaging property content, write persuasive captions, respond to inquiries, and maintain consistent online presence to attract serious buyers.

I manage my own social media accounts for real estate marketing by creating content, posting property listings, engaging with audiences, responding to inquiries, and maintaining consistent online presence to generate leads.

* Data entry and database management * Email and calendar management * File organization (Google Drive ) * Research and report preparation * Customer support (email & chat) * Scheduling and follow-ups I’m proactive, and I make sure tasks are completed on time and with accuracy. I understand how important it is to have someone you can rely on for the small but critical details of your business.

I have 5 year of experience in customer support/customer service roles, assisting clients with inquiries, resolving concerns, and ensuring a smooth and positive customer experience. I am skilled in handling email and call support, addressing issues efficiently while maintaining a friendly and professional tone. I am detail-oriented, patient, and committed to delivering excellent service. I can adapt quickly to new tools and systems, and I always aim to provide solutions that meet both customer needs and company standards.