Hello! I’m Angelica, Back Office Specialist with 3 years of experience in a BPO company handling a Life Insurance account based in Australia. I specialize in processing refunds, updating client policy details (such as credit card and bank information), and ensuring accurate data management. I’m highly detail-oriented, reliable, and experienced in handling sensitive information with strict compliance. Recognized as a top-performing agent, I consistently deliver accurate and high-quality work.
Experience: 2 - 5 years
I’ve had experience working in an office and admin setup where multitasking was part of my daily work. In my previous role in a back-office life insurance account for Australia, I usually handled different tasks like processing documents, managing emails, and coordinating with other teams. There were times when I had to juggle multiple tasks at once, so I learned how to prioritize what’s urgent and make sure everything is accurate before submitting. It also helped me become more organized and efficient, especially when working under deadlines or in a fast-paced environment.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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