Customer Support Specialist | CRM & Account Management | VA & E-commerce Support

Overview

Looking for any work (8 hours/day)

at $8.28/hour ($1,600.00/month)

Bachelor's degree

Last Active

July 8th, 2026 (yesterday)

Member Since

May 5th, 2026

Profile Description

Hi! I’m Ruby Ann de la Cruz, a customer support professional with over 9 years of experience in BPO and account management — including direct work for Tech Mahindra, Concentrix, and Synchrony. I’ve consistently exceeded performance targets (95–98% CSAT, 98% First Contact Resolution) while handling billing, account management, retention, and de-escalation across telecom and financial services.
My Core Expertise Includes:

 • Customer Support: Ticketing, billing & account management, retention, and de-escalation across phone, chat, and email • CRM & Compliance: Telecom and banking CRM platforms, data entry, and strict compliance/data-privacy protocols • Executive & Administrative Support: Calendar & email management, scheduling, meeting minutes, travel coordination
• E-commerce Support: Amazon/Shopify order processing, inventory updates, and basic listing optimization • Social Media Support: Content scheduling (Buffer/Hootsuite/Meta Business Suite), community engagement, basic graphic creation
Why Choose Me? I bring a rare combination — real frontline customer service depth from large, KPI-driven companies, plus hands-on remote work experience supporting small business owners with admin, e-commerce, and social media. I’m not learning customer support from scratch; I’m bringing a proven track record into the remote space, along with strong CRM fluency, accuracy, and reliability under deadlines.
Let’s connect! Send me a message today so we can discuss how I can support your business or team.