Executive Virtual Assistant with CRM, Operations, and Account Management Experti

Experienced in managing high-volume professional communications across corporate and enterprise accounts, ensuring timely responses, proper documentation, and clear stakeholder correspondence.

Managed 35 corporate clients with 200+ branches and 7 enterprise accounts, overseeing onboarding, retention, and performance reporting while maintaining strong long-term client relationships

I have managed 35 corporate clients with 200+ branches and 7 enterprise accounts, handling high-priority communications, preparing executive reports and performance summaries, and coordinating with cross-functional teams and vendor partners to ensure smooth operations. I have served as a key liaison between clients and leadership, managed escalations with professionalism, and supported strategic decision-making through accurate documentation and data reporting. This experience has sharpened my ability to multitask, communicate clearly under pressure, and deliver reliable support at an executive level.

Used Client 360 to manage client data, track account activity, monitor case progress, and generate reports to support leadership decisions.

Maintained accurate records of client accounts, case documentation, payment processing, and daily reports with 100?curacy across all roles

Consistently delivered 95%+ customer satisfaction across multiple roles by handling escalations, resolving disputes, and maintaining a proactive, client-first approach in every interaction.

Provided reliable administrative assistance including documentation, reporting, scheduling, and cross-functional coordination to support smooth daily operations.