Angelica
E-commerce Customer Support VA/ Live Chat & Healthcare Support VA
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.98/hour ($960.00/month)
High school diploma
Last Active
July 11th, 2026 (2 days ago)
Member Since
May 4th, 2026
Profile Description
I am a dedicated Customer Support Professional and Virtual Assistant with over 4 years of experience, primarily focused on high-volume Voice support and inbound call handling. I have a proven track record of delivering excellent service in the healthcare and telecommunications industries.
While my core expertise lies in Voice support, I also have 6 months of experience managing Live Chat inquiries and am highly skilled in navigating complex CRM systems like Salesforce and Oracle Siebel to document interactions and resolve issues.
Core Competencies:
Voice Support: Expert in handling inbound calls, member verification, and complex problem resolution.
Administrative Support: Keeping businesses organized through data management and schedule coordination.
CRM Management: Proficient in Salesforce, Oracle Siebel, and Amazon Connect.
Live Chat: 6 months of experience providing real-time solutions via digital chat platforms.
I am committed to helping businesses grow by providing reliable, high-quality support and maintaining excellent customer relationships.
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Versatile Customer Service Specialist with 4+ years of experience handling inbound/outbound calls and live chat for Telco, Retail, Financial, and Healthcare accounts. TEFL Certified with a strong background in clear, cross-cultural communication. Expert in Salesforce, Avaya, Khoros, and Slack to drive fast issue resolution and high CSAT scores across voice and digital channels.
Other Skills
Basic Information
- Age
- 33
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- BACOOR CITY, CAVITE
- Tests Taken
- IQ
- Score: 85
- DISC
- Dominance: 33%
- Influence: 7%
- Steadiness: 31%
- Compliance: 29%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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