Trained Freight Dispatcher VA with knowledge in load booking, broker communication, dispatch support, administrative tasks, and social media management. Familiar with coordinating with brokers and drivers, tracking loads, handling check calls, updating shipment statuses, and supporting daily logistics operations in a fast-paced environment.
Currently undergoing freight dispatch training and continuously improving my skills in logistics coordination, broker communication, and operations support. Familiar with using freight dispatching tools and systems including DAT Load Board, Truckstop, Sylectus, Google Sheets, Microsoft Excel, Gmail, Google Workspace, CRM tools, Slack, Zoom, and dispatch tracking systems.
I started my career in the BPO industry from 2012 to 2018, where I gained solid experience in cold calling, customer service, sales, and client communication. From 2019 to 2026, I transitioned into eCommerce, managing online business operations and running
Aside from freight dispatching, I also have experience in:
-Administrative support
-Data entry and
-Appointment scheduling and calendar management
-File organization
-Social media management
-Content posting and engagement
-Basic
I am organized, reliable, detail-oriented, and able to work independently with minimal supervision. I am eager to apply my communication, administrative, and operations skills to support trucking and logistics companies while continuing to grow in the freight industry.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experienced Telemarketer and Cold Calling Specialist with 7 years of BPO experience handling outbound sales, lead generation, appointment setting, and customer engagement. Skilled in communicating with different types of clients, building rapport quickly, handling objections, and maintaining professional conversations in high-pressure environments. Throughout my experience, I developed strong persuasion, negotiation, and customer service skills while consistently meeting performance targets and KPIs. I am confident in making high-volume outbound calls, qualifying leads, following scripts effectively, and adapting communication styles based on customer needs. Experienced in: Cold calling and outbound sales Lead generation and prospecting Appointment setting Customer support and retention Handling objections and negotiations CRM and data entry management Email follow-ups and administrative tasks Multitasking in fast-paced environments I am goal-oriented, hardworking, and capable of working independently or as part of a team. My years in the BPO industry helped me build strong communication skills, resilience, professionalism, and the ability to deliver results consistently.
Experience: Less than 6 months
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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