Customer Service and Data Entry Specialist with Video, Graphic, and Information

- Accurately input, verify, and maintain customer records and eligibility data. - Document interactions and generate reports to support operational efficiency. - Ensure confidentiality and security of sensitive information.

- Develop visual content such as graphics, video edits, and information designs to support presentations, training, or marketing. - Apply design thinking to simplify complex information for better understanding. - Collaborate with teams to enhance communication materials through visual storytelling.

- Provide empathetic, clear, and professional assistance to clients across telecommunications, healthcare, and insurance sectors. - Troubleshoot technical issues, explain complex terms, and guide customers through processes with patience and accuracy. - Maintain compliance with regulatory standards (HIPAA, CMS, government programs).

- Customer Data Management - Customer Service Integration - Workflow and Collaboration - Information Design and Reporting

- Edit and produce engaging video content for marketing, training, and social media campaigns. - Apply motion graphics, transitions, and sound design to enhance storytelling. - Collaborate with teams to transform raw footage into polished, professional outputs.

- Engage prospects by understanding their needs and offering tailored solutions. - Collaborate with sales and marketing teams to qualify leads and drive conversions. - Track outreach efforts and maintain pipelines of quality prospects.