I am a dedicated and detail-oriented Healthcare Virtual Assistant with over four years of caregiving experience in Singapore and a Specialist Diploma in Caregiving. My background in patient care has equipped me with strong communication, organizational, and problem-solving skills while maintaining compassion, professionalism, and confidentiality.
I completed Healthcare Virtual Assistant training through BrightRoot VA, covering HIPAA Compliance, PIPEDA Privacy Compliance, US Medical Billing, Canadian Medical Billing, Healthcare Administration, and Trauma Patient Care. I am also currently participating in a Canadian Counselling Clinic Internship, where I support creative design projects and clinic operations in a healthcare setting.
In addition to my healthcare experience, I have worked in customer service roles with Concentrix and Cohere Outsourcing Philippines, providing phone,
My skills include patient scheduling, appointment coordination, customer service, administrative support, calendar and
I am eager to learn, highly adaptable, and passionate about helping clients achieve their goals through reliable and professional virtual assistance.
Experience: 6 months - 1 year
I worked in customer service for one year handling two different accounts. The first was a US-based retail account where I assisted customers with placing orders, tracking shipments, answering inquiries about their orders, and booking appointments. In this role, I handled 100 or more calls daily, which helped me develop strong communication, multitasking, time management, and problem-solving skills while providing quality customer service in a fast-paced environment. I also worked as a Customer Service Representative for a travel account, (GetYourGuide), where I assisted customers with their trips and itineraries. I helped clients locate their bookings, provided support regarding travel guides and schedules, and resolved issues they experienced during their travels. Through this role, I gained experience in handling international customers, managing travel-related concerns, and providing excellent customer support professionally and efficiently.
Experience: 6 months - 1 year
I completed a 3-month internship at the VA Bar, where I gained hands-on experience in social media management, content creation, scheduling posts, lead generation, and finding prospects. I also developed skills in basic graphic design using Canva, as well as email and calendar management, LinkedIn optimization, and administrative support. This internship helped me strengthen my organizational, communication, and virtual assistance skills while working in a remote setup.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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