Overview
Looking for full-time work (8 hours/day)
at $4.14/hour ($800.00/month)
Associates degree
Last Active
July 13th, 2026 (13 days ago)
Member Since
May 2nd, 2026
Profile Description
I’m currently working as a Customer Care Representative at HCL Technologies
handling retail accounts. My role involves assisting customers with store-related complaints, unauthorized or duplicate product charges, and general account concerns while maintaining high customer satisfaction and achieving KPIs. I also conduct outbound calls to provide customers with updates regarding duplicate charge investigations and refund processing.
Top Skills
Customer Support » Customer Service
Experience: 2 - 5 years
Provided professional support to customers in high-volume BPO environments while maintaining high customer satisfaction.
Office and Administration » Documentation
Experience: Less than 6 months
Maintained accurate customer records, case notes, and account documentation.
Marketing » Telemarketing » Outbound Calls
Experience: 2 - 5 years
Conducted outbound calls to provide updates regarding duplicate charges and refund processing.
Other Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Navigated customer systems and tools to provide accurate account assistance and documentation.
Office and Administration » Adaptability
Experience: 2 - 5 years
Adjusted quickly to changing processes, account types, and customer situations in fast-paced environments.
Office and Administration » Problem Solving
Experience: 2 - 5 years
Resolved customer complaints, billing issues, duplicate charges, and account-related concerns efficiently.
Office and Administration » English Proficiency
Experience: 2 - 5 years
Communicated confidently with customers in English in professional BPO settings.
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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