I have experience working in the BPO industry, where I handled customer service for Timeshare accounts and Medical Insurance. In these roles, I developed strong communication, problem-solving, and customer support skills by assisting clients with inquiries, resolving concerns, managing account-related issues, and providing professional service in a fast-paced environment.
Currently, I am working as an ESL (English as a Second Language) teacher, helping students from different countries improve their English communication skills. Through teaching, I have strengthened my abilities in lesson planning, student engagement, patience, adaptability, and cross-cultural communication. I am passionate about creating a positive learning environment and helping students gain confidence in speaking English.
Experience: 1 - 2 years
I worked in a BPO company where I handled insurance accounts. I also worked as a customer service representative in the timeshare industry, where I helped clients manage limited availability and assisted in selling timeshares. Additionally, I worked as an ESL teacher.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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