• All out support for customers in terms of general inquiries (mostly verifyin

Overview

Looking for full-time work (8 hours/day)

at $1.70/hour ($327.27/month)

diploma in Bachelor of Science in Industrial Engineering

Last Active

May 9th, 2011 (5506 days ago)

Member Since

March 16th, 2011

Profile Description

I hold both Berlitz and Versant certification for Excellence in Standard American English for Pronunciation, Enunciation, Grammar and Fluency. I have done a bit of article writing. I am good in Microsoft Applications (like MS Word and MS Excel) and I have done a bit of AUTO CAD and Computer Aided Engineering thru PROMODEL application. I was once a sales coach for SPRINT/NEXTEL working at Convergys, I did sales analysis and I prepared sales reports. I was once a universal phone agent supporting all kinds of Lines of Businesses (financial, technical, customer service). I worked as a collections specialist and customer service specialist for WASHINGTON MUTUAL/ JP Morgan Chase in Eperformax BPO and I had a technical support experience for DELL and QWEST REPAIR for Plain Old Telephone Service in Etelecare now known as Stream Global Services.
I am a skilled contact center worker in terms of:
• All out support for customers in terms of general inquiries (mostly verifying bills and account information)
• Analyze sales report
• Productivity Studies
• Technical Support
• Customer Service Support
• Chat Support
• Billing
• Article Writing
• Sales and Marketing thru Chat/Email/Phone
• Surveys
• Research
• Translations (I am fluent in English and Filipino languages and Visayan dialect)
• Data Entry
• Email Response Handling
• Copyreading
• Voice Talent (I can sing and dub -imitating a lot of voices)
• Recruiting