Healthcare Support Specialist | Medical Administrative Expert|Patient Care & Ins

Delivered end-to-end technical support while driving sales and customer retention Resolved high-level escalations, restoring customer trust and preventing churn Retained at-risk customers through tailored solutions, negotiation, and product education Consistently exceeded KPIs in customer satisfaction, resolution time, and retention rates Simplified technical issues into clear, user-friendly solutions, reducing repeat contacts Collaborated with cross-functional teams to improve processes and service delivery Analyzed trends and customer feedback to recommend operational improvements Maintained accurate documentation and ensured timely follow-ups

Managed pharmacy support, prescription coordination, and patient inquiries with accuracy and efficiency Verified insurance benefits and eligibility, ensuring correct coverage and reduced claim errors Processed and tracked prior authorizations in compliance with healthcare timelines Coordinated with providers, pharmacies, and internal teams to ensure timely case resolution Maintained detailed and accurate patient records across multiple healthcare systems Communicated authorization updates, including approvals and denials, to stakeholders

I combine sales and retention by focusing on understanding the customer first. I ask the right questions, identify their needs, and position solutions in a way that feels relevant and valuable. When handling cancellations, I stay calm, address concerns directly, and offer tailored options to keep them engaged. This approach helps me consistently drive conversions while maintaining strong customer relationships.

I combine sales and retention by focusing on understanding the customer first. I ask the right questions, identify their needs, and position solutions in a way that feels relevant and valuable. When handling cancellations, I stay calm, address concerns directly, and offer tailored options to keep them engaged. This approach helps me consistently drive conversions while maintaining strong customer relationships.