General Virtual Assistant | Technical Support | Bookkeeper

Technical Support VA specializing in Windows desktop troubleshooting, software issue resolution, network diagnostics, and system performance optimization. I have 2+ years of hands‑on experience resolving user issues in a fast‑paced support environment, using RAVE and DFC for ticketing, documentation, and workflow management. I excel in step‑by‑step Windows troubleshooting, including system errors, application crashes, connectivity issues, OS configuration, updates, and performance slowdowns. I’m skilled in diagnosing software and hardware problems, isolating root causes, and delivering clear, actionable solutions through email and chat support. I’m organized, detail‑oriented, and efficient in managing multiple tickets while maintaining accuracy and customer satisfaction. Whether you need help with Windows system setup, user support, technical documentation, or admin tasks, I deliver reliable and efficient solutions tailored to your workflow.