Remote Intake Specialist and Case Manager with experience in U.S. Social Security Disability support for SSI and SSDI claims, structured
intake interviews, eligibility screening, SSA status follow-ups, client communication, CRM updates, and case documentation. Experienced in
handling sensitive personal and medical information with confidentiality while supporting high-volume inbound and outbound communication
in a remote environment.
Experience: 2 - 5 years
I have experience as a Case Manager handling U.S. Social Security Disability cases, specifically SSI and SSDI claims. In this role, I managed active client cases, monitored application progress, coordinated with the Social Security Administration for updates, and kept client records accurate and organized. I also informed clients about case status, approvals, denials, and additional requirements while making sure each interaction was handled with professionalism, empathy, and confidentiality.
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