Virtual Assistant | Customer Support | Quality Analyst

Highly organized and proactive administrative professional with 18 years of experience supporting operations, managing documentation, and keeping teams on track. Skilled in calendar and email management, report preparation, meeting coordination, data entry, document control, and cross-functional communication. Comfortable managing multiple priorities independently in a fully remote setup, with a reliable 200 Mbps fiber connection and backup systems in place. Proficient in Google Workspace, Microsoft 365, Slack, Zoom, Trello, ClickUp, Calendly, and Salesforce. Known for exceptional attention to detail, strong written and verbal communication, and a proactive approach to anticipating executive needs before they arise.

Dedicated Healthcare Virtual Assistant with 18 years of administrative and quality assurance experience in healthcare and BPO environments. Well-versed in insurance eligibility and benefits verification, appointment scheduling, pre-authorization and referral coordination, EHR/EMR documentation (Practice Fusion), and medical billing support. Handles sensitive patient and clinical information with full HIPAA compliance and strict confidentiality. Experienced working remotely with a reliable home office setup, managing tasks independently, and communicating clearly with providers, patients, and internal teams across multiple channels. HIPAA Compliance certified (Udemy, 2026) with a track record of accuracy, consistency, and zero disciplinary issues over more than two years.

Results-oriented healthcare customer service professional with over 18 years of experience in fast-paced, compliance-driven environments. Skilled in insurance eligibility and benefits verification, appointment scheduling, pre-authorization and referral support, and managing multi-channel communication including phone, email, SMS, and fax. Experienced handling sensitive patient information with strict adherence to HIPAA regulations and data privacy standards. Proven ability to work independently, manage high call volumes, and maintain accuracy under pressure — all while delivering a consistent, professional patient experience. Proficient in Practice Fusion (EMR/EHR), Google Workspace, and Microsoft 365. HIPAA Compliance certified (2026).