Amazon Executive and General Virtual Assitant

n Mr. Klen’s Amazon store, the need for accurate product listings and efficient operations was essential to remain competitive and meet customer expectations. My role involved creating and optimizing product details, encoding data in SAP, monitoring inventory and pricing, and responding to customer inquiries with professionalism. I ensured smooth order processing by coordinating with the team, maintaining precise records, and preparing reports to support decision‑making. By proactively tracking stock levels and adjusting prices when necessary, I minimized errors and improved listing quality. These actions reduced customer complaints, enhanced satisfaction, and strengthened trust in the store. Ultimately, my contributions boosted sales performance and reinforced Mr. Klen’s reputation as a reliable seller on Amazon.

Wassernison is a Philippines‑based plumbing and bathroom fixture brand recognized for its tagline “We Know Water.” The company offers durable, affordable products such as bidet sets, faucets, shower heads, tank fittings, water heaters, and accessories like stainless steel hoses, angle valves, and osmosis water filters, widely available at DIY Hardware and Ace Hardware. As an E‑commerce Associate, I managed product uploads, SAP encoding, customer inquiries, price monitoring, and inventory tracking. I processed orders efficiently while assisting clients with installation and service requests to ensure satisfaction. My responsibilities also included reporting platform progress, conducting training for new staff, and guiding daily operations. A key achievement was reducing customer complaints about unserved service and installation requests, strengthening trust and enhancing overall customer experience.

As a Promodiser/Merchandiser, I was tasked with managing customer inquiries, driving sales, and overseeing both sales and inventory levels across assigned branches. My responsibilities required strong product knowledge, effective communication, and consistent reporting to ensure smooth daily operations. I actively promoted Wassernison products by engaging customers, highlighting key features, and guiding them toward the most suitable solutions for their needs. In addition, I maintained accurate stock records and ensured displays were organized and appealing to maximize visibility and sales opportunities. My role demanded adaptability, attention to detail, and a proactive approach to meeting branch targets. A significant achievement during my tenure was ensuring that all branches under my supervision consistently achieved positive sales results, which reinforced the brand’s market presence and strengthened customer trust in Wassernison’s products and services.

In my role managing data entry within SAP, I focused on the accurate input and maintenance of customer information to ensure a reliable and up-to-date database. I was responsible for collecting and entering essential client details, including contact information, billing addresses, and account preferences, while strictly adhering to data privacy standards and company protocols. By meticulously verifying the information during the entry process, I ensured that all customer profiles remained consistent and error-free. I utilized the SAP interface to organize and update master data records, ensuring that the sales and support teams had access to precise customer insights. This task required a high level of attention to detail to avoid duplicate entries and maintain the integrity of the communication pipeline. Through my organized approach to data management, I contributed to more efficient client interactions and supported the company's commitment to delivering a seamless customer experience.

I worked as an executive assistant at Ms. Jenny’s company for under six months, where my main responsibility was managing her schedules and supporting the smooth flow of her daily activities. I organized appointments, arranged meetings, and maintained her calendar to ensure her commitments were well‑coordinated. I also communicated with internal staff and external contacts to confirm schedules, make adjustments, and provide timely updates when needed. This role required strong organizational skills, attention to detail, and the ability to manage time effectively. Even in a short period, I gained valuable experience in handling administrative tasks, maintaining discretion, and supporting Ms. Jenny in keeping her business operations organized. My contribution helped simplify her workflow and allowed her to focus on her priorities.

In my role as a Virtual Assistant, I provided dedicated administrative support to clients by managing complex schedules and ensuring the seamless execution of daily business activities. My primary focus involved coordinating appointments, arranging virtual meetings, and maintaining dynamic calendars to ensure all professional commitments remained well-organized and synchronized. I served as a central point of contact, communicating effectively with both internal team members and external stakeholders to confirm timelines, implement schedule adjustments, and deliver critical updates. This remote position demanded exceptional organizational capabilities, a sharp attention to detail, and the ability to manage competing priorities within tight deadlines. I became highly proficient in using digital tools to streamline workflows and maintain rigorous administrative standards. By handling sensitive information with the utmost discretion and managing routine tasks with precision, I enabled my clients to reduce their operational workload and dedicate their full attention to high-level strategic priorities. I am committed to providing proactive solutions that simplify business operations and enhance overall productivity. My experience in managing complex calendars and facilitating clear communication ensures that daily workflows remain efficient and reliable. Ultimately, I act as a dependable partner who maintains the structure and organization necessary for long-term business growth and success.