Aira

Business Support Senior Specialist | Executive and Operational Support for Globa

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Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.09/month)

Bachelors degree

Last Active

July 3rd, 2026 (9 days ago)

Member Since

April 27th, 2026

Profile Description

I am a Results-driven Business Support Senior Specialist with experience in executive and operational support for Global Service Management. My role focuses on ensuring alignment across regional and global teams, supporting service performance, customer experience, and operational priorities. I specialize in executive coordination, SLA/KPI reporting, escalation management, and service governance, preparing leadership materials such as dashboards, reports, and service review presentations that support data-driven decision-making. I also manage leadership forums, track key actions, and ensure consistent follow-through across stakeholders.

In addition, I bring hands-on experience from the Asia Service Desk, where I supported regional users by handling system-related inquiries, performing initial troubleshooting, and coordinating with technical teams to resolve issues efficiently within service standards.

I am known as a reliable and trusted partner to leadership, with strong attention to detail, professionalism, and the ability to work effectively in fast-paced environments.

Top Skills

Office and Administration » Executive Assistance

Experience: 1 - 2 years

In my most recent role as a Business Support Senior Specialist, I was selected to support senior leaders within the Global Service Management Team based in Singapore. My responsibilities includes managing emails and calendars, coordinating global meetings across different time zones, and preparing presentations, dashboards, and reports related to service performance, including KPIs and SLAs.

Other Skills

Office and Administration » Data analysis

Experience: 1 - 2 years

Developed and delivered weekly and monthly audit reports using data extraction, pivot analysis, and case evaluation to assess process compliance

Project Management » Process Improvement

Experience: 1 - 2 years

I supported process optimization initiatives by identifying pain points and contributing to “To-Be” process design using structured frameworks (e.g., SIPOC, design thinking) Also, I created and maintained process documentation, policies, and user guides (HTGs) to standardize operations and improve agent compliance and Contributed to new policy creation and process clarification for pre-booking and service workflows

Basic Information

Age: 33

Gender: Female

Website: Sign Up with Pro Account to View

Address: Parañaque, NCR

Tests Taken: DISC
Dominance: 30%
Influence: 14%
Steadiness: 28%
Compliance: 28%

Government ID: Sign Up with Pro Account to View

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