I’m a Computer Science student with hands-on professional experience in the BPO industry, specializing in financing, technical troubleshooting, and sales support. I have developed strong communication, problem-solving, and customer service skills through working in fast-paced, client-focused environments. My background has trained me to handle technical concerns efficiently, explain complex information clearly, and build positive customer relationships while meeting performance targets.
Alongside my academic foundation in computer science, I am passionate about technology, continuous learning, and applying analytical thinking to real-world challenges. I bring a combination of technical knowledge, adaptability, and professional experience that allows me to work effectively both independently and within a team. I am eager to continue growing in the fields of technology, customer solutions, and IT-related services while contributing value through dedication, critical thinking, and strong interpersonal skills.
Experience: 1 - 2 years
Skilled in identifying, analyzing, and resolving technical issues efficiently while guiding customers through step-by-step solutions in a clear and understandable manner.
Experience: 6 months - 1 year
Proficient in using computer applications, digital tools, and technology platforms relevant to customer support, troubleshooting, and administrative tasks.
Experience: 6 months - 1 year
Experienced in handling customer financial concerns, explaining payment options, processing account-related inquiries, and providing accurate financial information with professionalism and attention to detail.
Experience: 6 months - 1 year
Knowledgeable in customer engagement, product promotion, and identifying customer needs to provide suitable solutions while achieving sales and performance goals.
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