Administrative & Data Management Specialist | Email Support | Insurance Data Pro

Responsible for performing data processing tasks, including, updating, and maintaining accurate records of customer insurance information. Handled policy updates and ensured that all changes were properly documented. Also managed the sorting and prioritization of daily tasks to ensure efficient workflow and timely completion of responsibilities. Organized and encoded tasks into spreadsheets for proper tracking, monitoring, and reporting. Maintained high attention to detail to ensure data accuracy, completeness, and confidentiality while coordinating with team members when necessary to support smooth operations.

Responsible for managing high volumes email communications, including clearing thousands of spam and irrelevant messages to maintain an organized inbox system. Handled customer inquiries by providing clear, accurate, and detailed responses to general questions and insurance related concerns. Also assisted customers by explaining and resolving questions regarding their insurance policies, ensuring they received correct and easy to understand information. Categorized and prioritized incoming emails, forwarded complex issues to the appropriate departments when necessary, and ensured all responses were timely, professional, and well-documented to support efficient workflow and communication across teams.