Experienced Metadata Librarian with over a decade of expertise in cataloging, metadata enrichment, and workflow optimization. Skilled in applying MARC21, RDA, and controlled vocabularies to ensure precise indexing and discoverability across large digital collections. Proven success in transitioning manual cataloging into automated, intelligent workflows that boosted productivity and accuracy. Adept at collaborating with cross-functional teams to design metadata frameworks that enhance user searchability and client satisfaction. Recognized for clear communication, client-focused delivery, and process excellence—bringing measurable impact to digital asset management, including stock photo libraries where metadata integrity drives accessibility, licensing, and revenue growth.
Results-driven Operations Management leader with 10+ years of experience in workflow optimization, client collaboration, and strategic planning across diverse, fast-paced environments. Proven success in managing large, multi-level teams and aligning performance with client expectations to drive measurable business growth. Skilled in process automation, performance management, and proactive communication, consistently delivering seamless cross-timezone support and high-quality and organized outcomes.
Expert in leveraging AI technologies and digital tools (ChatGPT, Copilot, Google Workspace, Microsoft Office Suite) to streamline operations, reduce manual workload, and enhance client satisfaction. Adept at managing executive communications, project coordination, product deliveries with 100% turnaround time and workflow systems—maintaining Inbox Zero across multiple accounts handling 200+ daily
Experience: 5 - 10 years
Managing the monthly and daily planning, operations, and problem solving Working with the clients to achieve the targets in a timely manner Managing and collaborated closely with global/international clients to translate needs into actionable operational plans. Organized and facilitated client calls through Zoom, ensuring seamless scheduling, clear communication, and effective meeting coordination to support project goals and strengthen client relationships. Collaborated with senior managers/BU Head, team managers and lead associates the schedules and workflows and plan for the team goals to achieve the 100% KPIs Monitored daily team outputs, quality to achieve the 99.9% quality of work Resolved customer concerns timely and maintaining high 4.5-4.9/5 CSAT scores Led operations across multiple projects, ensuring high-quality outputs, on-time delivery, and alignment with client requirements. Managed large teams around 20+ SMEs , driving productivity, engagement, and continuous performance improvements.
Experience: Less than 6 months
Organized and facilitated client calls through Zoom, ensuring seamless scheduling, clear communication, and effective meeting coordination to support project goals and strengthen client relationships. Communicate with international clients, teams professionally.
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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