Dental Virtual Assistant | Insurance Verification Specialist

I have almost 4 years of experience verifying dental insurance eligibility and benefits for patients. My role involved checking coverage details, confirming deductibles and co-payments, and ensuring accurate documentation in CRM systems. I coordinated directly with dental offices to clarify benefits and resolve discrepancies, helping patients understand their coverage clearly. I consistently handled high-volume inquiries while maintaining compliance with HIPAA standards and delivering excellent customer service.

I have experience in customer service, primarily handling inquiries, resolving concerns, and providing accurate information to clients in a timely and professional manner. I am skilled in communicating clearly, actively listening to customer needs, and ensuring that each interaction is handled with empathy and efficiency. In my previous experience, I assisted customers with account-related concerns, billing inquiries, and general support while maintaining a high level of accuracy and attention to detail. I am also experienced in managing multiple tasks, staying organized, and meeting performance targets. I am committed to delivering excellent customer service and creating a positive experience for every client interaction.