Customer Service & Quality Assurance Specialist

Overview

Looking for any work (4 hours/day)

at $9.96/hour ($960.00/month)

Bachelor's degree

Last Active

June 30th, 2026 (13 days ago)

Member Since

April 23rd, 2026

Profile Description

I am a results-driven Customer Service and Quality Assurance Specialist with over 8 years of experience in handling customer interactions, retention strategies, and performance evaluation across telecommunications, e-commerce, and travel industries.

I specialize in monitoring and improving customer service quality, ensuring compliance with company standards, and delivering actionable feedback to enhance team performance. My background includes working with global brands such as DoorDash, SiriusXM, Samsung, Virgin Mobile/Optus, and Expedia, where I consistently contributed to customer satisfaction, retention, and operational excellence.

Key Skills & Expertise:
* Customer Service & Technical Support* Quality Assurance & Call Monitoring* Customer Retention & Escalation Handling* Performance Evaluation & Coaching* Email, Chat, and Phone Support* Problem-Solving & Conflict Resolution* CRM Tools & Documentation

I am highly adaptable, detail-oriented, and committed to delivering exceptional customer experiences. I thrive in fast-paced environments and can work independently with minimal supervision.

I am now seeking remote opportunities where I can contribute my skills in customer support, QA, or virtual assistance while continuing to grow professionally.