Overview
Looking for any work (8 hours/day)
at $7.95/hour ($1,536.00/month)
High school diploma
Last Active
July 8th, 2026 (12 days ago)
Member Since
April 22nd, 2026
Profile Description
Fintech & Dispute Specialist | 4 Years BPO Experience (Salesforce Expert)
Hi there! I’m Ian.
I spent the last 2 years in the BNPL (Buy Now, Pay Later) space where I lived and breathed Dispute Resolution. I wasn't just answering
Before I moved into Fintech, I spent 2 years working with the big US and UK telcos. I’ve done it all—from technical troubleshooting and billing to high-pressure retention calls.
What I can bring to your team:
Reliable Backoffice Support: I’m a "clean inbox" person. I know how to manage a backlog without getting overwhelmed.
CRM Fluency: You won't have to train me on Salesforce or how to track AHT; I’m already very comfortable with technical workflows.
Versatility: My latest experience is backoffice (which I love), but I’m not "phone-shy." If a client needs a call or a situation needs negotiating, I can jump on it.
I’m looking for a long-term partner where I can use my BPO background to make your operations run smoother. I’m flexible with my schedule and ready to start as soon as you are.
Let's chat!
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
I don't just follow a script. My time with top Telecom companies required me to troubleshoot complex network and billing issues. I can quickly learn your software or product and explain it simply to your customers.
Customer Support » Customer Service
Experience: 2 - 5 years
4 years of BPO experience trained me to handle any customer personality with patience. I’ve supported major Telecommunications brands, so I’m very comfortable with US-based communication styles and cultural nuances.
Other Skills
Marketing » CRM » Salesforce
Experience: 1 - 2 years
I am a Salesforce Power User focused strictly on Case Management and Dispute Resolution. I’m highly efficient at navigating complex queues, managing case lifecycles, and ensuring every ticket is documented and resolved within SLA. I specialize in the operational side of the platform—moving high volumes of work from 'New' to 'Closed' with total accuracy.
Customer Support » Customer Service » Conflict resolution
Experience: 1 - 2 years
This is my core niche. I managed roughly 300 dispute cases a month in the BNPL space with a 92% resolution rate. I understand 30-day dispute cycles and how to gather the right evidence to protect a business’s revenue.
Basic Information
- Age
- 25
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu, Cebu
- Tests Taken
- IQ
- Score: 123
- DISC
- Dominance: 54%
- Influence: 10%
- Steadiness: 21%
- Compliance: 15%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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