CST / TSR / SALES

I have experience handling Samsung Home Electronics accounts, with the majority of my calls focused on television-related concerns. I consistently deliver efficient and accurate troubleshooting while maintaining a high level of customer satisfaction. In addition to technical support, I actively drive sales on every interaction identifying opportunities, recommending the right products or upgrades, and turning service calls into revenue-generating conversations. I take pride in balancing customer care with strong sales performance, ensuring both client satisfaction and business growth.

“I’ve spent nearly three years in the BPO industry, facing and overcoming a wide range of challenges that have only strengthened my resilience and determination. I don’t give up easily every obstacle is an opportunity for me to improve and prove my capabilities. I am a highly competitive agent who takes pride in delivering results, and I consistently go the extra mile to ensure every concern is resolved effectively. For me, it’s not just about meeting expectations it’s about making sure every client leaves satisfied, heard, and valued.