Customer service Paralegal, Healthcare

Handle inbound and outbound calls regarding insurance coverage, benefits, and claims Assist members with eligibility, billing inquiries, and provider information Resolve customer concerns by providing accurate and timely solutions Document interactions and update patient/member records in the system Coordinate with healthcare providers and internal departments for issue resolution

Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Prepare, draft, and review legal documents such as contracts, pleadings, and correspondence Conduct legal research and summarize findings for attorneys Manage case files, ensuring documents are organized and up to date File legal documents with courts and monitor deadlines and case progress

Prepare, draft, and review legal documents such as contracts, pleadings, and correspondence Conduct legal research and summarize findings for attorneys Manage case files, ensuring documents are organized and up to date File legal documents with courts and monitor deadlines and case progress

Handle incoming customer inquiries, complaints, and cancellation requests Identify at-risk customers and take proactive steps to retain them Offer appropriate solutions, alternatives, or incentives to prevent customer loss Build and maintain strong, long-term customer relationships Understand customer needs and provide tailored recommendations