Leilani

Customer Service Representative for order tracking, email, and chat support.

40 ID PROOF
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

July 9th, 2026 (2 days ago)

Member Since

April 22nd, 2026

Profile Description

I have developed strong expertise as a customer service representative specializing in both chat and email support, where clear communication, efficiency, and empathy are essential. I am highly skilled at handling multiple conversations simultaneously while maintaining accuracy and a professional tone, ensuring that each customer feels heard and supported. Through experience, I’ve learned to quickly identify customer needs, provide precise solutions, and adapt my responses to different situations—whether resolving complaints, answering product inquiries, or guiding users step by step. I am also proficient in using support tools such as ticketing systems, CRM platforms, and canned responses to streamline workflows without sacrificing personalization. My ability to stay calm under pressure, meet response time targets, and consistently deliver high customer satisfaction demonstrates my readiness to contribute effectively to any chat or email support team.

Top Skills

Experience: 5 - 10 years

I have hands-on experience as a Customer Service Representative handling customer orders from placement to delivery, ensuring a smooth and positive customer journey. In my role supporting an ASOS account, I managed inquiries through chat and email, assisting customers with order tracking, processing changes, and resolving issues such as delays, missing items, or incorrect deliveries. I regularly used CRM tools like Zendesk to access order details, document interactions, and provide accurate, timely updates.

Other Skills

Basic Information

Age
33
Gender
Female
Website
Sign Up with Pro Account to View
Address
Caloocan, NCR
Tests Taken
None
Government ID
Sign Up with Pro Account to View

“I had this VA that I could turn things over to made it a lot easier”

Kyle Mckenna

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »