Customer Support | Cold Caller | Real Estate Appointment Setter | Financial Acco

1 year of experience in a financial role for an auto loan company, handling vehicle financing accounts. My responsibilities included processing payments, managing invoices, providing updates on car pre-qualification, and assisting with repossession-related concerns when necessary. I ensured accurate documentation and maintained clear communication with clients regarding their loan status.

2 years of cold calling, virtual assistant (VA) setup work. In real estate, I contacted realtors and homeowners for lead generation and appointment setting. I also worked on voice campaigns, assisting businesses with registration and setup for platforms like Alexa, Bixby, and Cortana. I am skilled in outbound calling, scheduling appointments, and handling client communication effectively to meet targets.

I have 2–5 years of experience in customer service within a BPO setting, handling inbound calls, chat, and email support for U.S. and international accounts. I am experienced in resolving customer concerns, upselling when appropriate, and maintaining strong communication to ensure customer satisfaction while meeting KPIs and performance targets.

1 year of experience in sales accounts supporting U.S. and Australian customers for prepaid and postpaid mobile plans, as well as internet services. I handled inbound and outbound sales, account upgrades, plan changes, and customer inquiries, while ensuring targets were met and customers received suitable service recommendations.