I have 2 years of experience working as an Airbnb Support Ambassador, where I assisted hosts and guests with reservations, account concerns, payment issues, policy inquiries, and customer service-related matters. This role helped me develop strong communication, problem-solving, and conflict-resolution skills while working in a fast-paced environment.
In addition, I helped manage our family's condominium short-term rental business, assisting with guest communication, booking coordination, and day-to-day operations. Through this experience, I gained a good understanding of how short-term rentals operate and the importance of delivering excellent guest experiences.
While I have not yet had the opportunity to work directly with property management software such as Hostaway, Guesty, Hospitable, or Lodgify, I have been exposed to these platforms through friends and family members who have worked as Property Managers for several years. This exposure has given me a solid understanding of property management workflows, guest relations, and short-term rental operations.
I am eager to continue learning, highly adaptable to new systems, and committed to providing excellent support to both guests and property owners.
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