Customer Service Specialist | Amazon VA | Email, Chat & Voice Support | Billing,

Managed the sales process by identifying potential customers, presenting products or services, and closing deals. Built and maintained strong relationships with clients to encourage repeat business and long-term partnerships. Achieved sales targets through effective communication, negotiation, and follow-ups. Handled inquiries, provided product information, and addressed customer concerns in a timely manner. Maintained accurate records of sales activities using CRM tools and prepared regular reports on performance and pipeline updates. Worked closely with internal teams to ensure smooth order processing and customer satisfaction.

Handled customer inquiries through chat and voice support by providing clear and timely responses. Assisted with resolving issues, answering questions, and guiding customers through products or services. Maintained a professional and friendly tone while managing multiple conversations and calls, ensuring concerns were addressed efficiently and escalated when necessary. Utilized CRM tools to track interactions, update customer records, and manage support tickets.

Handled billing inquiries and provided support related to invoices, payments, and account charges. Reviewed and explained billing statements to customers, ensuring accuracy and clarity of charges. Resolved billing disputes by investigating account details and coordinating with relevant departments when needed. Processed adjustments, refunds, and corrections in accordance with company policies. Utilized billing systems and CRM tools to update records, track issues, and manage customer accounts efficiently. Maintained a professional and customer-focused approach while ensuring timely resolution of billing concerns.

Delivered high-quality customer support for Amazon e-commerce operations by managing high-volume inquiries, resolving order and account issues, processing returns and refunds, and maintaining performance standards using Amazon Seller Central and CRM systems.

Scheduled and coordinated appointments for property viewings and client meetings while assisting property managers with inquiries, follow-ups, and calendar management to ensure smooth operations.

Performed accurate data entry by inputting, updating, and maintaining information in databases and systems. Reviewed data for errors, inconsistencies, and completeness to ensure high accuracy and quality. Managed large volumes of information while meeting deadlines and maintaining confidentiality. Utilized basic office software and tools to organize, sort, and retrieve data as needed. Assisted in generating reports and supporting administrative tasks as required.