Lead Generation Specialist and Customer Service Representative

In this role, I handled high-volume outbound calls, where I built rapport with prospects, identified potential leads, and maintained professional and engaging conversations. I am confident in my ability to follow scripts effectively while adapting to different client personalities, handling objections, and guiding conversations toward productive outcomes. My experience has trained me to be resilient, goal-oriented, and comfortable working in a fast-paced environment. Additionally, I am skilled in gathering essential information, qualifying leads, and ensuring accurate documentation using CRM systems. I understand the importance of consistency, timely follow-ups, and maintaining an organized pipeline to support the sales or acquisition team.

In this role, I handle concerns and queries from customers who have problems with regards to their visa application where I developed strong communication skills, building rapport, and quality customer service.