Marketing Professional | Customer Support Specialist| Sales Operations Specialist
Results-driven Marketing and Operations professional with over two years of experience specializing in social media growth, high-impact content creation, and community engagement. My background includes nearly two years in the BPO industry, where I mastered high-pressure problem-solving and professional communication. Recently, I have expanded my expertise into sales lead generation and lead nurturing. With a keen eye for branding and a meticulous attention to detail, I focus on scaling brand identities and delivering seamless customer experiences.
Experience: 2 - 5 years
More than 2 years of handling a brand's social media accounts for content creation and community engagement.
Experience: 1 - 2 years
Handled both calls and email inquiries (inbound and outbound) to support the operations and the customers/clients/vendors. Led the most complex workflows and trained the team to leverage their skills. Managed high volume of tickets in different urgencies. Acted as PIC whenever necessary, and supported the team escalations.
Experience: Less than 6 months
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