Hello,
I am interested in the position you posted. I have over 8 years of experience in the BPO industry as a Customer Service Representative and Reporting Analyst.
I previously worked for 3 years as a CSR handling a local telco invoicing account, managing billing concerns, troubleshooting, and customer support. I also have 5 years of experience as a Reporting Analyst, focusing on data reporting, analysis, and dashboard creation using Excel (Power Query, Pivot Tables) and Power BI.
In addition, I can also handle administrative tasks such as data encoding, report preparation, and file management.
I am detail-oriented, reliable, and able to work independently. I am open to remote opportunities in Customer Support, Virtual Assistant, Reporting, or Administrative roles.
Thank you for your time and consideration.
Experience: 2 - 5 years
Customer Service Customer Support Reporting Analyst Data Analysis Excel (Power Query) Excel (Pivot Tables) Power BI Dashboard Creation Data Reporting Administrative Support Data Entry File Management Troubleshooting Billing Support
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