I am a healthcare support professional with solid experience in Medicare operations, having supported multiple lines of business since 2022. Throughout my time with the company, I have worked across PDP (Prescription Drug Plans), MAPD (Medicare Advantage Prescription Drug), Group Retiree, and DSNP (Dual Special Needs Plans), assisting members with complex coverage and benefit-related concerns.
My experience includes eligibility verification, enrollment support, benefits explanation, and issue resolution, all while adhering to Medicare compliance standards and providing empathetic, member-focused service. I have supported diverse member populations and handled a wide range of inquiries, requiring accuracy, strong communication skills, and a deep understanding of Medicare processes.
I am recognized for my adaptability, attention to detail, and ability to remain calm and effective in fast-paced environments. With a strong foundation in healthcare support and a genuine commitment to helping members navigate their healthcare coverage, I continue to build expertise as a reliable and knowledgeable Medicare support professional.
Experience: Less than 6 months
Experience: 2 - 5 years
US Healthcare with Medicare
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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