Registered Medical Technologist | Customer Service Representative

Managed lab results, patient charts, and medical records with high accuracy . Performed data entry and documentation. Coordinated lab scheduling, referrals, and patient follow-ups. Reviewed and prepared lab reports for physician use. Communicated with patients regarding lab instructions and results. Ensured proper specimen handling and compliance with lab protocols. Maintained confidentiality, organization, and attention to detail

CUSTOMER SERVICE REPRESENTATIVE (COMCAST) November 2019 - July 2020  • Handled inbound calls providing technical support and troubleshooting assistance  • Resolved customer concerns efficiently while maintaining service quality standards  • Processed billing inquiries and account-related requests  • Promoted and upsold products and services based on customer needs • Delivered clear and professional communication in all customer interactions

Work in various hospital departments like the emergency room, ward, and outpatient clinics. Examine patients, present cases, and complete medical documentation. Managed accurate medical documentation, medical records, medical abstracts, patient charts, and data entry. Coordinated appointments, referrals, and patient care with healthcare teams, Delivered patient education on conditions, medications, and preventive care. Participate in duty rotations and other hospital activities.

Medical Knowledge & Skills ◆ Proficient in medical terminology and clinical workflows ◆ Experienced in real-time medical scribing and detailed charting ◆ Strong knowledge of HIPAA compliance and patient confidentiality ◆ Skilled in patient communication (phone, email, live chat) with professionalism and empathy ◆ Detail-oriented, tech-savvy, and efficient in fast-paced remote healthcare environments