Mark

Healthcare Virtual Assistant, Customer Service specialist, Outbound Sales Expert

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $4.96/hour ($960.00/month)

Associates degree

Last Active

June 30th, 2026 (15 days ago)

Member Since

April 17th, 2026

Profile Description

Healthcare Customer Advocate and experienced professional with a strong background inhealthcare process, high-volume sales, and team support. Proven ability to navigate complex tools,while ensuring HIPAA compliance and high member satisfaction. Skilled in driving performancemetrics, building rapport, and delivering quality service in fast-paced healthcare andtelecommunications environments.

Top Skills

Customer Support » Healthcare

Experience: 1 - 2 years

I was a healthcare customer advocate. My main role is to assist members with prescription renewal, medicine order, prescription list management, basic bill and instructions to inform member about PA requirements, and copay's.

Customer Support » Customer Service

Experience: 2 - 5 years

Almost 4 years of Call center experience. I was with telco account, I handle customer service, troubleshooting, and pitch selling. After that I transition to a healthcare account, hard selling, my role was a telemarketer, we do outbound calls, for a a healthcare braces support, and lastly was with a healthcare account. Optum, I was a healthcare customer advocate. My main role is to assist members with prescription renewal, medicine order, prescription list management, basic bill and instructions to inform member about PA requirements, and copay's.

Office and Administration » Leadership

Experience: 1 - 2 years

When I was with Telco account, I was promoted to a leadership. We call it Coach2. My main role was to become an immediate support to my team, and handle escalation calls.

Other Skills

Marketing » Telemarketing » Outbound Sales

Experience: Less than 6 months

I was a telemarketer with BPO seats, account name was new era. We do outbound calls to sell braces support to a members.

Basic Information

Age: 30

Gender: Male

Website: Sign Up with Pro Account to View

Address: Lapu - Lapu City, Cebu

Tests Taken: DISC
Dominance: 46
Influence: 7
Steadiness: 21
Compliance: 26

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”