Guest Communications Specialist VA | CSR

Managed the guest experience for a portfolio of 90+ short-term rental properties, delivering exceptional customer service through prompt communication, reservation management, and issue resolution. Utilized Airbnb, Hostfully, and VRBO to manage bookings, coordinate guest stays, and ensure seamless operations while maintaining high guest satisfaction and service standards.

Provided customer support for users on the Airbnb platform, assisting both guests and hosts with booking issues, account concerns, cancellations, and policy inquiries. Handled high volumes of inquiries via chat, email, and phone while maintaining professionalism and empathy. Utilized Airbnb support tools to investigate cases, resolve disputes, and ensure timely solutions. Demonstrated strong problem-solving skills, clear communication, and the ability to manage sensitive situations while upholding platform policies and delivering a positive user experience.