I’m Mhina a dedicated Virtual Assistant with hands-on experience supporting medical and financial accounts, where accuracy and confidentiality are critical.
I specialize in managing sensitive data, organizing records, and handling administrative tasks with precision. Whether it’s
I’m dependable, detail-oriented, and committed to providing consistent, high-quality support. I’m also open to long-term work and always willing to learn new systems to better serve your business.
Experience: 2 - 5 years
i have experience providing customer service support for a healthcare account serving clients in the United States. In this role, I handled inbound communications, assisting patients and healthcare providers with inquiries related to insurance coverage, billing, appointments, and general account concerns. I ensured compliance with healthcare regulations and maintained strict confidentiality of sensitive patient information.
Experience: 5 - 10 years
Over 6 years of experience in the banking and financial services sector, providing exceptional customer support and managing client accounts for both UK and Canadian markets. Highly skilled in handling a wide range of financial transactions, account inquiries, and issue resolution while ensuring strict adherence to regulatory requirements, including KYC, AML, and data protection standards.
Experience: 6 months - 1 year
I worked in technical support for AT&T, assisting customers with mobile devices, internet, and cable services. I handled calls involving connectivity issues, device troubleshooting, and service inquiries, guiding users through clear, step-by-step solutions. The role strengthened my problem-solving skills, communication, and ability to deliver efficient, customer-focused support in a fast-paced environment.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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