Customer Support & Technical Specialist (Fitness and Wellness, Healthcare, SaaS)

Overview

Looking for any work (8 hours/day)

at $4.49/hour ($864.00/month)

Associates degree

Last Active

June 26th, 2026 (yesterday)

Member Since

April 13th, 2026

Profile Description

Customer Service and Technical Support Specialist with over 8 years of experience across healthcare, fitness and wellness, SaaS, and subscription-based industries. Skilled in healthcare claims administration, technical troubleshooting, and customer retention strategies, I bring a balance of operational precision and high-empathy communication to every client interaction.

My background includes supporting healthcare billing and insurance verification, fitness subscription management, dental software troubleshooting, and smart home device support. I am adept at using CRM platforms (Salesforce, Oracle, Epic), managing multi-channel support (phone, chat, email), and ensuring compliance with documentation standards such as HIPAA.

I specialize in:
Customer Retention & Upselling – turning cancellations into long-term loyalty
Technical Troubleshooting – resolving complex software/hardware issues with clarity
Healthcare & Administrative Support – ensuring accuracy in claims, billing, and documentation

Process Documentation & Scheduling – streamlining workflows for efficiency

I am committed to professionalism, punctuality, and client satisfaction, making me a reliable partner for businesses seeking a proactive support professional who can handle both technical and customer-facing challenges.