Results-driven Virtual Assistant with 7+ years of experience in customer service, administrative support, and client relations across phone,
Experience: Less than 6 months
Managed 80–100+ daily customer inquiries, maintaining a 95%+ satisfaction rate and reducing response time by 20% Assisted users with account, scheduling, and platform-related concerns, improving overall customer experience Troubleshot technical issues and created detailed documentation (including replication steps and issue summaries) for escalation to technical teams Maintained high customer satisfaction by combining empathy, professionalism, and solution-focused communication Met and exceeded KPIs, including response time, resolution rate, and quality standards
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.