Rhea

General Virtual Assistant | Email & Client Support | 12 Years BPO Experience

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Overview

Looking for full-time work (8 hours/day)

at $8.13/hour ($1,568.00/month)

Bachelors degree

Last Active

July 7th, 2026 (yesterday)

Member Since

April 11th, 2026

Profile Description

I combine a business owner's mindset with 12 years of BPO expertise
to manage your high-pressure dispatch and operations. I specialize in proactive exception management—identifying risks early and resolving disruptions before they impact your bottom line.

How I help you:

Profitability: I source high-paying loads using DAT and Truckstop to maximize your margins.
Security: I protect your business by vetting brokers and checking MC numbers to avoid bad actors.
Communication: I provide fluent English support for US-based clients, carriers, and vendors.
Precision: I manage TMS workflows, shipment tracking, and complex billing with strict attention to detail.

Systems: DAT , Truckstop , TMS , CRM , Google Workspace.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

I don’t just "troubleshoot"—I manage technical ecosystems to protect your service uptime and customer retention. Expert Triage: Handled high-volume queues for Google Home and AT&T ISP, diagnosing complex connectivity and smart-home disruptions in real-time. Business Account Mastery: Managed AT&T Business (TOBR) accounts, coordinating across departments to resolve service-level issues for corporate clients. Simplified Tech-Comm: I translate "complex technical jargon" into simple, actionable solutions via phone, chat, and email. Multi-System Proficiency: Skilled in navigating CRMs, billing structures, and technical workflows simultaneously. Proven Reliability: A decade-plus track record of maintaining accuracy under strict compliance and high-pressure environments.

Customer Support » Customer Service

Experience: 10+ years

I provide high-stakes support for global brands, ensuring complex issues are resolved the first time. I don't just "answer inquiries"—I manage the customer lifecycle to protect your brand’s reputation. Elite Brand History: A decade-plus of experience handling high-volume, sensitive accounts for Google, JPMorgan Chase, and AT&T. Rapid Problem Resolution: Specialized in real-time triage and resolving escalations under pressure. Financial & Data Precision: Processed high-accuracy financial transactions and maintained strict compliance and confidentiality. Workflow Leadership: Served as a New Hire Coach, developing workflows and onboarding talent to ensure operational consistency. Multichannel Mastery: Fluent, professional communication across Phone, Chat, and Email. Systems: CRM, Google Workspace, TMS, and Financial Compliance Tools.

Other Skills

Basic Information

Age: 39

Gender: Female

Website: Sign Up with Pro Account to View

Address: Naic, Cavite

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”