Real Estate Virtual Assistant | Transaction Coordinator | Admin Support

Set up office appointments with clients for loan inquiries and document submissions, arranged loan document signing schedules with banks and financing institutions, coordinated unit inspection and viewing schedules with the turnover team, and liaised with other internal departments for department-specific concerns and requirements.

Managed and monitored real estate transactions after reservation through turnover. Processed reservation documents after client purchase, tracked client account status including down payment progress and loan application updates, and coordinated between the sales, finance, and turnover departments to ensure smooth transaction flow. Prepared and reviewed contracts such as the Contract to Sell (CTS) and other legal documents, and conducted collection follow-ups for monthly amortization and down payment installments to keep accounts current and on schedule.

Assisted clients in the loan application process for real estate property purchases. Gathered and reviewed required documents, coordinated with banks and financing institutions, monitored application status, and ensured compliance with submission requirements. Provided updates to clients throughout the entire loan processing timeline.

Worked as a Sales Admin and Accounts Management Associate in the real estate industry for over 6 years. Managed client accounts, coordinated with sales teams, handled documentation and records management, processed transactions, and ensured smooth day-to-day administrative operations. Experienced in maintaining accurate databases, preparing reports, and providing exceptional customer support throughout after-sales process.

Supported real estate management operations by overseeing client accounts after reservation through turnover, ensuring each account was properly handled and on track. Assisted and coordinated with agents and brokers in managing their clients' requirements and concerns. Prepared and submitted regular reports to management. Handled escalated client concerns that required management-level attention, ensuring issues were resolved promptly and professionally while maintaining client satisfaction and trust.

Made outbound calls to clients to assist and guide them through the loan application process, including explaining requirements and next steps. Coordinated calls with accredited banks to endorse loan applications and facilitate smooth communication between clients and financing institutions. Conducted follow-up calls with clients regarding lacking or incomplete documentary requirements to ensure timely processing of their accounts.

Managed professional email correspondence for real estate sales and accounts teams, handling high volumes of client inquiries, follow-ups, and internal communications. Organized and maintained inboxes, flagged priority messages, and ensured timely and accurate communication with clients and stakeholders.

Performed accurate and efficient data entry of client information, property details, and transaction records in real estate databases and monitoring. Ensured all records were up to date and properly organized to support the sales and accounts team in daily operations.

Conducted client background verification following reservation sales to assess loan eligibility after the down payment term. Reviewed and validated client financial documents and records to help the sales and accounts team determine whether a client qualifies for bank financing.